Zendesk vs Intercom: Which is Better for Customer Care For example, say, a bank uses its CX platform to analyze the spending habits and financial goals of its customers. It consolidates data from multiple touchpoints — branch visits, online transactions and mobile app usage. The…

AI & Human Expertise Combined in RAG Architectures The company stresses its machine learning and automation offerings and also sells a menu of prebuilt models to enable faster AI deployment. All roads lead to Nvidia as AI—especially generative AI and larger models—grows ever more important….

How AI Chatbots Are Improving Customer Service Dr Sbaitso assumed the role of a psychologist when interacting with others and was designed to showcase a digitised voice. While Eliza was a tongue-in-cheek simulation of a therapist, Parry simulated a person with paranoid schizophrenia. And if you’ve…

Getting Started with Sentiment Analysis using Python Social media monitoring and customer service responses can play a key role in improving brand loyalty, but it also helps you to identify the areas of your brand that are performing the best and those that require attention….

Four Sentiment Analysis Accuracy Challenges in NLP The travel industry is another highly competitive industry that can benefit greatly from sentiment analysis. By tracking customer feedback, businesses in this industry can identify areas where they need to improve in order to provide a better overall…

A Raspberry Pi Video Intercom System Businesses that want to improve their customer service should use LiveChat. Setmore offers three plans that are available with monthly billing or annual billing. We like the Instagram and Google integration, making it easy to advertise your services and…

Priceline adds voice capabilities from OpenAI to “Penny” chatbot Two notable benefits are the consistency of responses and being a preferred method for those customers whose preferred method of communication is online chat. While robots also improve the customer experience, chatbots have more emphasis in…

What to Know to Build an AI Chatbot with NLP in Python Here are a few essential concepts you must hold strong before building a chatbot in Python. Maybe at the time this was a very science-fictiony concept, given that AI back then wasn’t advanced…

Build Your Own Discord Moderation Bot Using Python and Deep Learning by Youness Mansar If you want to venture into machine learning, you will need experience with machine learning and deep learning libraries such as TensorFlow, Keras and PyTorch. You can foun additiona information about…

Why AI And Data Solutions Should Be Outsourced Rather Than Done In-House Data analysts are typically proficient in handling and manipulating data, but not with AI/ML tools for training, tuning, and evaluating predictive models. AI data analytics users may require training in the facets of…